Shipping policy
Shipping Policy
Thank you for shopping with KONTOP. We are committed to providing reliable shipping and delivery services for our customers worldwide.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Please note that processing times may be extended during holidays, promotional periods, or due to high order volumes.
Shipping Time
Estimated delivery times vary depending on the destination country and shipping method selected at checkout.
Typical delivery times:
United States: 7–15 business days
Europe: 7–15 business days
Canada: 7–18 business days
Australia: 7–15 business days
Other Countries: 10–20 business days
Please note that delivery times are estimates only and are not guaranteed.
Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be offered on selected products or orders from time to time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow several business days for tracking updates to appear after shipment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
Shipping Delays
KONTOP is not responsible for shipping delays caused by customs inspections, carrier delays, weather conditions, public holidays,or other circumstances beyond our control. Delays caused by customs clearance or local postal services may occur during peak seasons.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at: support@kontop.com We will do our best to assist you and work with the shipping carrier to resolve the issue. KONTOP is not responsible for packages marked as delivered by the carrier but reported missing by the customer.
Contact Information
For any shipping-related questions, please contact our support team at: support@kontop.com