Refund policy

Refund Policy

Last Updated: June 2026

At KONTOP, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in its original packaging
Include all accessories, manuals, and tags (if applicable)
Be accompanied by proof of purchase or order confirmation

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Return Process

To initiate a return, please contact us at:

Email: support@kontop.com

Please include:

Your order number
Reason for the return
Photos or videos (if the item is defective, damaged, or incorrect)

Once your request is reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send any items back without receiving return authorization from our support team. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of delivery and provide:

Photos of the product
Photos of the packaging
Your order number

We will review the issue and provide an appropriate solution, including replacement, refund, or exchange where applicable.

Non-Defective Returns

If you wish to return an item for reasons unrelated to product defects, damage, or shipping errors, you will be responsible for:

Return shipping costs
Any applicable shipping fees incurred during the original order

The item must meet all return eligibility requirements before a refund can be issued.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed, packed, or shipped, it can no longer be canceled.

If a cancellation request is submitted after shipment, the order will be treated as a standard return.

Refused Deliveries

If a customer refuses delivery of an order without prior authorization, any return shipping costs, handling fees, or carrier charges may be deducted from the refund amount.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Gift cards
Clearance or final-sale items
Perishable goods
Personal care items
Hazardous materials, flammable liquids, or gases

Exchanges

The fastest way to receive a different item is to return the original item after approval and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned products must be:

Unused
In original condition
In original packaging
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@kontop.com.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to:

A defective product
A damaged product
An incorrect item sent by us

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us: