Refund policy

Return & Refund Policy

Last Updated: June 2026

At KONTOP, customer satisfaction is our priority. We stand behind the quality of our automotive products and are committed to providing a simple and transparent return experience.

30-Day Return Policy

We offer a 30-day return policy, which means customers have 30 days after receiving their order to request a return.

To be eligible for a return, the product must:

• Be unused and in its original condition
• Include original packaging
• Include all accessories, manuals, and included components
• Include proof of purchase or order confirmation

Returns that do not meet these requirements may not be accepted.

Return Process

To request a return, please contact our customer support team:

Email: support@kontop.com

Please provide:

• Order number
• Reason for return
• Photos or videos (if the product is damaged, defective, or incorrect)

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send products back before receiving return authorization from KONTOP. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a product that is:

• Damaged during shipping
• Defective
• Incorrect
• Missing components

Please contact us within 7 days of delivery and provide:

• Order number
• Photos of the product
• Photos of the packaging (if applicable)

After review, KONTOP may provide:

• Replacement
• Refund
• Exchange solution

For approved defective or incorrect orders, KONTOP will cover reasonable return shipping costs.

Non-Defective Returns

For returns due to personal preference, ordering the wrong item, or other non-defective reasons:

• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• The product must meet all return eligibility requirements.

Order Cancellation Policy

Orders can be canceled within 12 hours after purchase.

Once an order has been processed, packed, or shipped, cancellation is no longer available. The order will be handled according to our standard return policy.

Refused Deliveries

If a customer refuses delivery without prior approval from KONTOP, any return shipping fees, carrier charges, or handling costs may be deducted from the refund amount.

Non-Returnable Items

The following products cannot be returned:

• Customized or personalized products
• Gift cards
• Clearance or final-sale items
• Products damaged due to misuse, improper installation, or unauthorized modification

Exchanges

If you need a different product, the fastest way is to return the original product after approval and place a new order separately.

European Union 14-Day Right of Withdrawal

For customers located in the European Union, you may have the right to cancel or return your order within 14 days after receiving your product, in accordance with applicable consumer protection laws.

Returned products must be:

• Unused
• In original condition
• In original packaging
• Accompanied by proof of purchase

Refunds

Once your returned product is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to the original payment method within:

5–10 business days

Please note that banks and payment providers may require additional processing time.

If you have not received your refund within 15 business days after approval, please contact us.

Shipping Charges

Original shipping charges are non-refundable unless:

• The product arrived damaged
• The product is defective
• The wrong product was shipped by KONTOP

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

KONTOP is not responsible for delays, lost packages, or additional shipping costs caused by incorrect addresses provided by customers.

Contact Us

For questions regarding returns, refunds, or exchanges: